Last Updated on March 26, 2025 by Shantanu Biswas
Are you running your venture single-handed and getting frequent calls from your clients asking for the same information you have comprehensively covered on your business website?
Do they prefer talking to you instead, even after you have shared the FAQs, narrative case studies, or a specific page link with them?
If YES, then the next statement may help to throw some light on this matter.
So, we need to make the most of the 20% of attention! Convince the visitor that your website caters to the client’s specific problem.
And to achieve this, we have an age-old, but effective weapon up our sleeve – “Storytelling”.
Personalisation through Narrative Storytelling

Storytelling has always been a profound tool for human connection, conveying values, culture, and emotion through generations.
In Australia, the enduring power of storytelling is perhaps most beautifully represented in the tradition of Aboriginal dreamtime stories.
These stories go beyond mere narratives—they are intricate, spiritual frameworks that connect the land, people, and culture in profound ways.
Take, for instance, the widely known story of The Rainbow Serpent, a creation myth deeply rooted in Indigenous Australian folklore.
The Rainbow Serpent is a powerful being that carved rivers, valleys, and mountains as it moved through the land, shaping the Earth and creating life. This tale illustrates not just the genesis of the natural world but also serves as a moral compass, teaching lessons about respect for the land, community, and interconnectedness.
Through vibrant storytelling, the folk story encapsulates environmental stewardship and cultural identity, passed down orally for tens of thousands of years.
The appeal of stories like The Rainbow Serpent lies in their ability to weave together universal themes—creation, responsibility, and belonging—with cultural specificity. These stories resonate far beyond their origins, inspiring audiences with their depth and timelessness.
It’s this ability to merge the local and universal that underscores the immense power of storytelling.
This power of storytelling is popularly used today as an Inbound Content Marketing strategy by content marketing experts across Australia – yeilding a valuable 1-on-1 engagement with a potential client.
Good stories help to keep your audience hooked and compel them to always come back for more.
Leveraging AI for audience analysis can further personalise your brand narratives by providing insights into reader pain points, preferences and behaviours.

Storytelling is not actually a new concept; it dates back to prehistoric times. Hard to imagine our hairy forefathers sitting around in caves telling stories, right?
But it isn’t that weird, our human brains are deeply rooted in the need for stories.
We are obsessed with stories because it allows us to feel or live an experience without risking anything of our own. Good stories engage the emotional part of our brains.
For, you see, people don’t tune in for the information, they tune in for the drama. Be it entertainment, sports, lifestyle, or politics. This element of recall factor makes your content Unforgettable.
Even if your reader doesn’t realise it, the engaging content/videos/posts they see online sticks in their memory.
Your job as a blogger is to make the best out of that distraction, make it an informative story. Pack any information that you want to be passed to your audience in form of a story and it will stay with them.
At Page Potato, we bring holistic content marketing solutions to revamp your brand. Let us help you tell your story. Our niche-based writers encapsulate the essence of your brand, finding unique ways to keep your audience engaged.
So, if you are a blogger and are wondering how could you possibly put storytelling to use in your blogs, keep reading.
5 Reasons Why You Need Narrative Writing in Your Inbound Marketing Campaign
- Stories make your blog seem real and credible
- Stories help you bond with your audience
- Stories make you unique, your story will be different from the blogger in the next block.
- Stories grab your audience’s attention and keep them hooked
- Stories are a very smart way of encouraging audiences to take the desired action.
As I have told you earlier you can make a story out of any topic once you relate it to people.
The art of storytelling lies in the simplicity of the plot. Be direct, be creative, be descriptive– that’s all.
A technical topic like Artificial Intelligence can be made engaging if you choose to narrate it in an interesting way.
For instance, an interesting way to express the idea of AI to a layman, can be through this example.
Imagine AI as a brilliant chef in a futuristic kitchen. You supply the ingredients—your ideas, data, or questions—and this chef uses a vast cookbook of recipes gathered from every corner of the world. It mixes, blends, and spices everything with creative twists you might never have thought of, producing a unique dish every time.
Just like how a chef might experiment with flavors to create something new and delightful, AI experiments with information to generate answers, ideas, or solutions tailored specifically for you.
This way, even if you’re not a tech expert, you can think of AI as that creative, ever-ready chef who turns raw ingredients into a delicious meal that perfectly suits your taste.
10 Best Formats where narrative writing can help personalise your content
1. Ultimate Guides (to a Narrative story)
These are the fundamental “How to” and “Why to” blogs that you write in areas of core expertise. Though very old school, these type of write-ups gives you the best chance to write a narrative story.
You can craft effective AI prompts on ChatGPT or CoPilot to generate comprehensive and insightful content for these action-oriented guides for your audience.
Make the best use of these by talking about your experiences or about someone else’s experience that you read on the internet. Or just frame up a story with the ideal scenario.
Trust me, that’s okay.
When I first wrote my guide blog, I just wrote it as if you are talking to readers helping them through all the steps 1-by-1.
It helps you strike an informal and more real bond with the readers by walking them through the tips & tricks that you have to offer from personal experience.
You can uncover hidden narratives through AI research can reveal unique angles and insights within your product or service experiences.
If the blog topic has complicated steps that an average audience cannot follow through a 10 min read, it makes all sense to create a video to sell your narration through all steps.
Videos are a great narrative medium to get your point across. Visuals are far more engaging than text. It also brings a lot of clarity to your story.
People might not want to read a long story, no matter how well-written it is. However, you can get a lot of people on board with an engaging video.
Our team of creative content marketers can create short explainer videos, whiteboard animations, and video ads.
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2. Case Studies
These are basically well-framed stories, that have beginning-middle-end and a protagonist. Good case studies are your customer’s journey and not about a company.
Exploring ‘What If’ scenarios with AI can uncover alternative outcomes and insights, enriching your case studies.
And this is the very reason why most company case studies are bland.
The more compelling the story the better a case study it is.
Let me illustrate my point with an example. We have a case study on Bronte Price, a gay wedding celebrant from Australia.
In this case study, we explain our marketing strategies to boost Bronte’s online presence and get him relevant leads.
A tip: Case studies should include loads of infographics, graphs, charts, visuals, and graphics. These graphics are usually self-explanatory. You can explore ‘What If’ scenarios with AI to uncover alternative outcomes and insights, to enrich your case studies.
A well-written case study should make the reader feel like the protagonist. They should be able to imagine that your customer and he are alike and have similar problems.
Only then will he choose you as the protagonist (customer) in the case study.
3. Opinion Pieces
These are about experiences in life that led you to make an opinion. Similarly, brands can have opinions too and can take a stand based on their argument.
It is one of the best types of content which helps bring a soul to a brand, makes it human. Balancing human creativity with insights from customer discussions on popular forums with AI assistance ensures that your opinions are both authentic, relevant and data-informed.


The screenshot above is of the response from ChatGPT on the query prompt shared at the beginning of this section.
The AI prompt was “As a general practitioner who runs his own medical centre or GP practice in Melbourne, Australia, which charges a gap payment for middle-aged adults, I would like to understand the challenges faced by patients when visiting a new GP practice. What are the key pain points they experience when attending their current GP, whether or not a gap payment is involved? Please source your information from Facebook group chats, community discussions, Reddit, and Whirlpool forums specific to Australia. The scope of this request is limited to what is applicable in the Australian context. Format these findings in a table, with the key insight listed in the first column, the source in the second column, and the popularity of the issue graded on a scale of 1 to 10 in the third column, where 10 represents the most severe issue.”
The AI response has been formatted as requested in a tabular format with valid sources to back the insights for further analysis. The insights in this example help to capture the key issues faced by patients in Melbourne while visiting a GP.
You can always state how a specific perspective on a present issue that concerns your target customers and be vocal about how it matters to your brand as well.
This will make the audience connect with you.
Typical topics that are related to the millennials would be Gender inequality, the right to sexuality, Gay Liberation, Privacy on the Internet, and so on.
Please note that the opinion pieces have to be based on issues not necessarily a part of your industry but about what matters most to your clients.
Narrative accounts of past experiences help the brand pitch as a human so that your audience can relate more to it.
These type of write-ups if written well can get you very strong sentiments from your target audience.
4. Personal Account/Experience Blogs
These are the type of write-ups where you write about your own personal experience.
A childhood story, a travel blog, or an experience you had with a charmer from the transgender community. It is upon you how to make the story more interesting.
Also, the audience is more interested in your own experience instead of the facts and methods of the process.
While using AI to reformat personal experiences or using AI to channel the creative process, its vital to maintain ethical standards in AI storytelling to ensure that your reflections are presented responsibly and authentically.
I personally ask my friends/close clients if they would want to read about my opinions on a specific topic and think about its relevance to my audience before I go ahead with it.

5. Confessional & Reflective Narrative
These are personal life experience blogs and are very dramatic and confessional in tone.
The blogs are dramatic for a reason though; they focus on highlighting a shock value to captivate the attention of the audience. The intention is to instigate and shock the audience.
These write-ups aren’t always entirely true; they are simply written to rope in the reader and evoke a strong emotional reaction.
A quick tip: If you want to create content along the same lines, ensure that you have a catchy headline. The headline is the first thing a reader sees that effectively catches their attention.
Include numbers, positive/negative words, descriptive phrases, in your headline. The Headline Analyser tool by CoSchedule is a reliable platform to check the effectiveness of your headlines.
There are motivational reflective narratives as well like this blog of Adriel Booker’s Blog.
Here, she shares her thoughts on postpartum depression and how to get over it.

6. Investigative Blogging
Investigative blogging involves writing about sharing first-hand information about a topic that is otherwise not available elsewhere.
Personalising AI prompt responses to reflect your voice and tone can aid in presenting complex findings in a relatable manner.
This approach helps with the readability score of your content piece which is preferred by most LLM (Large Language Model) and NLM (Natural Language Model) AI chatbots.
Making it easier for chatbots to process your insights helps with references to your content in Ai chat discussions under sources or links. Such sources of traffic have been reported to have a high conversion rate compared to Google Search or Ads traffic.
You can use the Hemingway app to refine your writing and ensuring clarity of expression. It highlights complex sentences, unnecessary adverbs, and passive voice, helping you produce content that is concise and easy to read, boosting your readability score effectively.

We can take an example of Independent Australia is of an investigative piece written by blogger Peter Wicks and managing editor David Donovan.
Here, they have undertaken a comprehensive investigation into the Labour laws of the state and how it fails to address the gender gap in the government positions.
Even if your brand/personal blog does not cover such disputed topics, you can use Google search or ChatGPT prompts to find topics that the audience in your niche is interested in.
Any information which helps the audience make a buyer’s decision will help you nail it with tons of information supporting your observations.
Getting a first-hand response from your audience would give you an idea of sub-areas that your followers want to know more about or want solutions to.
These write-ups are framed in a manner that the audience follows the clues interlaced in the issues they have faced and is led towards the solution in the end.
7. Product or Service Landing Pages
Firstly, it is very important to know what you are trying to achieve with this landing page.
While writing a landing page I personally suggest getting into the user’s shoes.
One of the best service landing pages is that of Neil Patel’s marketing blog, where a useful blog has been cleverly used to make the audience believe that he is the best guy for the job.
The storytelling journey goes ahead with the step-by-step process that would follow once the prospective client fills up the details on that page.
So, to make one such a hell-of-a-landing page, you would need to know – What would a user want to know here?
Keep checking with all sections and sub-sections and slash off anything that doesn’t help in achieving that goal.
I follow these steps that work flawlessly.
- Introduce (Problem faced, specific details of what all went wrong, symptoms of the issue in hand)
- Seduce (Show evidence, trust-building collateral, share the solution to the problem, make it sound very doable)
- Convert (Share professionalism, introduce transparency in the ordering process, implicit Call-To-Action form or bot chat).
You can use AI chat prompts to go beyond conventional limits to apply the above three key principles for your niche target audience to create compelling content for your service landing pages.
You can use lead tracking tools to check the performance of a landing page in terms of visits vs conversion ratio. Try to replicate whatever seems working for your blog.
8. Personal Interviews & Expert Round-Ups
Expert Roundups are aggregated format write-up that can be written after carrying out personal interviews of each of the experts covered for your story.
For example here is an insightful interview on The Medium featuring Tim Soulo, the mastermind behind AHREFS. Here, Tim shares his expertise and experience in the field of content marketing, offering simple hacks for beginners to get started.
You should really check this out.
The quoted content in these blogs gives the opportunity to use narrative writing to make it appear as if all these experts have together written the blog for the audience.
Anticipating the future of AI in storytelling can inform the questions you ask, leading to forward-thinking discussions.
Be sure of the topic or genre you are doing your interview/round-up about and how it can be relevant for the experts as well and to their reputation.
One needs to put an extra effort into drafting such content in a fact-based genuine manner. They will help you gain lots of good recognition among viewers and experts.
9. Open Letter

These are usually known to incorporate personal insults and that’s why they get tons of eyeballs if put in the right words.
Open letters are usually intended for the general public to read while giving these blogs a sense of shame or encouragement. They usually call out a personality or brand for something they have done or said in public.
In a nutshell, open letters address specific individuals or groups, conveying a public message.
That’s why social media platforms and third-party blogging platforms like Medium are best suited for writing an open letter.
Amplifying narratives with AI using the specific tone can enhance the emotional impact and reach of your open letters. It gives you more to review and work with. This approach helps you improve with the key points while still sounding like yourself in your open letter.
Here is a sample of an Open Letter by Mitch Joel aiming at all the brands that are neglecting the mobile experience of their websites.
Another effective example of an open letter you can check out is of Jamie Dimon, open letters floating on the web for him.
10. Testimonial Posts
A word of caution: Writing fake testimonials is clearly unethical and will not help in the long run.
Keeping it aside, we must make sure we are listening to our clients and capturing feedback from them through all channels – chat, email, phone calls, comments, and the like.
The best testimonials are those from repeat clients who have been ordering with you for a long time. Only they can tell, as to what makes them order every time.
You must reach out to them if they have not shared their feedback already.
Looking up for Brand mentions across the internet also helps in spotting testimonials across multiple platforms.
This is a sample testimonial layout developed by CodeCanyon and it shows how the reputation of the clients sharing feedback is important to make an impression.
The chosen testimonials should be linked to a wide variety of products & services through case studies, products, Web pages, Social media, Blog posts, and Podcasts.
Testimonials are usually written in the first person by customers as a review, which could be either good or bad.
Sharing a mixed bag of such responses is always preferred. It sets a very realistic, right expectation for the visitor. It also adds more credibility to your brand
As these testimonials are in the quoted text and speak the customer’s requirement, they help in on-page optimization for all long-tail keywords that your potential target audience searches over the internet every day.
It is also recommended to add a testimonial section to each landing page instead of only a dedicated web page for testimonials.
In a nutshell
You too can use the above formats of captivating narrative content in your content pieces tailored for your target audience.
It is highly recommended to learn from those who have successfully executed each of the narrative content forms as stated in the examples above.
Please do share any other narrative content format which has helped or can help a brand improve over personalization and be more of a human to their audience.
Moral of the story – Keep it real, thread it in a story and keep the human element alive in your storytelling experience!
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FREQUENTLY ASKED QUESTIONS
FAQs raised by our audience on this topic
We have answered the most frequently asked questions by our website audience. In case, you do not find your question answered here, please feel free to reach out to us.
How can I use storytelling to set my brand apart in today's crowded Australian market?
This approach makes your brand memorable amid a sea of generic messages, transforming marketing from a mere transaction to a relationship built on shared experiences.
What key elements should I include when crafting a compelling marketing story?
Additionally, make sure your story is authentic, relevant, and emotionally captivating so it truly reinforces your simplified core message. This thoughtful structure ensures that your narrative entertains while also inspiring customer loyalty.
How do I successfully integrate storytelling into my digital marketing strategy?
Whether you’re sharing short videos, engaging blog posts, or compelling social media posts, each piece should reinforce the central narrative of your brand. This multi-platform approach maximizes your digital reach and keeps your marketing cohesive across channels.
What role does authenticity play in the success of my storytelling campaign?
When you are true to your brand, you will likely invite customers to connect emotionally, making your message significantly more persuasive than typical advertising. Embracing authenticity in your stories will enhance your long-term customer relationships and overall brand reputation.
How can I tailor my story to resonate with diverse audience segments?
This tailored approach not only makes your message more relatable but also shows your commitment to inclusivity and diversity. In doing so, you can expand your appeal and foster deeper connections across your customer base.
What common mistakes should I avoid when incorporating storytelling into my campaign?
For instance, Instagram users are increasingly aware of various formats of posts which have been published as a click bait. As a result, many of these posts no longer work as they used to earlier.
It’s important to keep your message clear and straightforward to avoid confusing your audience with unnecessary complexity. Additionally, remaining consistent in your messaging across all channels is crucial to maintain your brand’s credibility. Paying attention to these details will help you build a genuine and compelling story that truly resonates.